The findings discovered that sellers mostly use damaging politeness procedures, particularly in predicaments involving direct disagreement, to soften the encounter-threatening nature of disagreement. The usage of detrimental politeness enables sellers to take care of associations with purchasers though conveying disagreement in a non-confrontational fashion. This investigate underscor... https://pay-someome-to-do-case-st65884.thezenweb.com/detailed-notes-on-hbr-case-solution-70212859