The COVID-19 pandemic has had a profound impact on various industries, and the Contact Center as a Service (CCaaS) market is no exception. As organizations adapted to the challenges posed by the pandemic, many turned to CCaaS solutions to maintain business continuity and support remote work. This article explores the effects of COVID-19 on the CCaaS market and the changes that are lik... https://www.pierninetyseven.com.au/group/pier-ninety-seven-group/discussion/a13011fe-ec3d-496b-bb29-a71ad0367a93